Online Help

If you have any questions about Royal Elite Program, please click Q & A.

E-mail Us

If you want to share your hotel experience with us, please send us an e-mail to hotel@hotelroyal.cn

Telephone Us

If you want to use Royal Elite automatic or man-made service system more extensively, you can dial86-20-8398 8888 (Total free in China).

Royal Elite Automatic Service System is an exclusive service for RoyalElite Members. You can easily reserve rooms, check RoyalPoints, transfer RoyalPoints, replace member cards, and enjoy other associated services.

Fax Us

Have you ever wondered about the status of your RoyalPoints? Please fax a copy of your hotel bill, including your membership number and contact information to 86-20-8398 8398. We will contact you as soon as possible.

Mail Us

No.89 Tianhe Road,Guangzhou,P.R.C